Frequently Asked Questions

Everything you need to know about shopping at Chompshop.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website where you can monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Chompshop ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm on eligible purchases.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours of delivery. Provide your order number and photos of the damage, and we will arrange a replacement or full refund immediately.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.